Dealing with Challenging Behaviour

Start date: 30 March 2022

Duration: 30th & 31st March - 9:30am - 12:30pm

Location: Online

Certificate: N/A

Cost: €79 per person (Non Chamber & Network Members €99)

Course code: N/A

Programme overview

Communicating difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation, yet avoiding difficult conversations or mishandling them can result in negative consequences.

This course is designed to help attendees plan for and approach difficult conversations with confidence so they can achieve the most positive outcomes.

Everyone needs to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.

Learning Outcomes

On completion of the training programme, participants will:

Develop a Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively

Emotional Intelligence: Understanding your response and when emotional hijacking occurs

Recognise your default mode under stress and your preferred conflict style

Understand your beliefs and self-fulfilling tendencies

Develop a framework for difficult conversations

Who Is This Course For?

This course is designed for anyone who wants to be better prepared to manage difficult conversations that can have a significant impact on relationships at work.

Modules

Choosing to have the difficult conversation

Toolkit for successful conversations: Listening, questioning, probing, speaking persuasively

Emotional intelligence: Understanding your response and when emotional hijacking occurs

Recognising your default mode under stress and your preferred conflict style

Examining your beliefs and self-fulfilling tendencies

Framework for difficult conversations

Role play: Preparing for and practicing different types of difficult conversations

Applications Closing on 29/03/2021

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