Communication Skills (Leadership Series)

Start date: 15 October 2019

Duration: 1 Day (9:30am - 4:30pm)

Location: Crowne Plaza, Dundalk (9:30 - 4:30pm)

Certificate: N/A

Cost: €119 for Chamber & Network Members (€149 for Non Members)

Course code: N/A

Programme overview

Communication is a core leadership function. Effective communication and effective leadership are closely intertwined. Leaders need to be skilled communicators in countless relationships at the organisational level, in communities and groups, and sometimes on a global scale.

In addition to core communication skills, this workshop will also cover overcoming barriers to communication, building rapport and ways to handle difficult conversations.

Learning Outcomes

Upon satisfactory completion of this workshop you will:

Gain a heightened self-awareness of your style and how to incorporate helpful assertive habits and styles
• Be able to identify difficult situations and when assertiveness is appropriate
• Demonstrate the ability to use both verbal and non-verbal behaviours to assert themselves and positively
influence others
• Demonstrate appropriate and professional ethical behaviour
• Have an appreciation for the role of body language, voice tone and active listening in effective communication

Who Is This Course For?

The programme is aimed at Supervisors / Team Leads. It’s particularly suited to those working in a manufacturing / production environment.


The programme content includes the following modules:

• The basic rules of communication
• Examine your own personal communication style and how assertive you are
• Understanding different communication styles
• Barriers to effective communication
• Evaluate your strengths and areas for improvement
• Clarity: Getting Your Message Across
• How to ask questions that get the right answers
• The importance of listening skills
• Learn how to make conversation flow easily
• Use your new skills to build and strengthen business relationships
• Effective ways to handle difficult conversations
• Assertiveness: the difference between being assertive and aggressive
• Dealing with criticism

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Book Place(s)

Applications Closing on 14/10/2019

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