Conflict Management

Start date: 10 March 2021

Duration: March 10th & 11th - 9:30am - 12:30pm

Location: Online

Certificate: N/A

Cost: €79 (€99 Non Chamber & Non Network Members)

Course code: N/A

Programme overview

This one-day Conflict Management Training is designed to demonstrate and teach correct conflict management principles. It is designed to help attendees to manage any conflict situation and provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

During the course, we will review the theory behind the destructive nature of conflict and review methods of dealing with potential conflict, current conflict and historical conflict.

Learning Outcomes

On completion of the training programme, participants will:

TOPIC 1: UNDERSTANDING CONFLICT

  • Aspects and dynamics of conflict
  • Definitions of conflict
  • Why it happens
  • Conflict escalation

TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES

  • The key interpersonal skills for resolving conflict
  • Listening without judgment and asking focused questions
  • The impact of body language

TOPIC 3: MANAGING CONFLICT

  • Theories and processes of conflict resolution
  • Processes and skills for moving beyond conflict
  • Conflict management styles
  • Knowing your conflict style

TOPIC 4: PERSONAL ACTION PLAN

Developing your personal action plan

Who Is This Course For?

This course is best suited to people with an interest in CAD, machine design, product design, manufacturing, CNC machining or 3D printing.

Modules

TOPIC 1: UNDERSTANDING CONFLICT

  • Aspects and dynamics of conflict
  • Definitions of conflict
  • Why it happens
  • Conflict escalation

TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES

  • The key interpersonal skills for resolving conflict
  • Listening without judgment and asking focused questions
  • The impact of body language

TOPIC 3: MANAGING CONFLICT

  • Theories and processes of conflict resolution
  • Processes and skills for moving beyond conflict
  • Conflict management styles
  • Knowing your conflict style

TOPIC 4: PERSONAL ACTION PLAN

Developing your personal action plan

Book your Place

Book your Place

Applications Closing on 09/03/2021

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