Start date: 10 March 2021
Duration: March 10th & 11th - 9:30am - 12:30pm
Location: Online
Certificate: N/A
Cost: €79 (€99 Non Chamber & Non Network Members)
Course code: N/A
Programme overview
This one-day Conflict Management Training is designed to demonstrate and teach correct conflict management principles. It is designed to help attendees to manage any conflict situation and provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.
During the course, we will review the theory behind the destructive nature of conflict and review methods of dealing with potential conflict, current conflict and historical conflict.
Learning Outcomes
On completion of the training programme, participants will:
TOPIC 1: UNDERSTANDING CONFLICT
- Aspects and dynamics of conflict
- Definitions of conflict
- Why it happens
- Conflict escalation
TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES
- The key interpersonal skills for resolving conflict
- Listening without judgment and asking focused questions
- The impact of body language
TOPIC 3: MANAGING CONFLICT
- Theories and processes of conflict resolution
- Processes and skills for moving beyond conflict
- Conflict management styles
- Knowing your conflict style
TOPIC 4: PERSONAL ACTION PLAN
Developing your personal action plan
Who Is This Course For?
This course is best suited to people with an interest in CAD, machine design, product design, manufacturing, CNC machining or 3D printing.
Modules
TOPIC 1: UNDERSTANDING CONFLICT
- Aspects and dynamics of conflict
- Definitions of conflict
- Why it happens
- Conflict escalation
TOPIC 2: COMMUNICATING WHEN CONFLICT ARISES
- The key interpersonal skills for resolving conflict
- Listening without judgment and asking focused questions
- The impact of body language
TOPIC 3: MANAGING CONFLICT
- Theories and processes of conflict resolution
- Processes and skills for moving beyond conflict
- Conflict management styles
- Knowing your conflict style
TOPIC 4: PERSONAL ACTION PLAN
Developing your personal action plan
Book your Place
Applications Closing on 09/03/2021
