Leadership Development (2 day: 25th Sept & 2nd Oct)

Start date: 25 September 2019

Duration: 2 Day 25th & 2nd Oct (9:15am - 4:30pm)

Location: TBC

Certificate: N/A

Cost: €239 (€279 for Non Chamber & Non Network Members)

Course code: N/A

Programme overview

This is a two-day practical programme that provides a tool kit of management skills for a new manager or supervisor. The workshop is based on an “international best practise” management development programme classified by the ETF (European Training Foundation).

The modules are designed to put the role of a manager or supervisor in context with all that is required within any business, helping the manager or supervisor to better understand costs and budgets, leadership, the training and development of people and customers both internal and external.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

  • Understand the hard and soft requirements of a manager’s or supervisor’s role.
  • Gain a better grasp of how costs, budgets and finance matter.
  • Have a development model for themselves and the people they manage.
  • Improve their competencies in helping to deliver the strategy of the overall business.

Who Is This Course For?

The programme is aimed at Supervisors / Team Leans. The programme is not sector specific as all of the modules relate to every business.

The programme will come with a workbook and accompanying actions to ensure that the participant gets real value from the two days.


Day One

Part One: Management in Context

  • Housekeeping / Introductions / Programme Overview and Objectives
  • How business works
  • Management and Leadership? How are they different?
  • Managing Self / Personal Development / Barriers to performance
  • Brief look at ‘7 Habits of Highly Effective People’ – Covey
  • Key elements of Time & Stress Management
  • Problem Solving & Decision making.
  • Workbook & ACTIONS

Part Two: Understanding Costs, Budgets and Finance

  • How money flows through the business
  • Why financial performance is essential for Competitiveness & Growth
  • Your role in managing costs
  • Understanding efficiency and the impact on financial performance
  • Waste and the impact of mistakes and reworking
  • Our cost reduction plan
  • Workbook & ACTIONS

Part Three: Our Customers

  • Who are our Customers (Internal & External)?
  • The Business we are in and our Competitive Advantage? / USP?
  • What we bring to our customers / …being a solutions provider.
  • My role in the Customer Experience
  • The foundation stones of Marketing

Part Four: Operations & Innovation

  • Effective Systems & Procedures
  • Productivity and Efficiencies (elements of ‘Lean’)
  • Supply chain management (internal & external)
  • Waste & Environmental impact reduction
  • Cultivating Creativity & Innovation
  • WORKBOOK  & Workshop Evaluation

Day Two

Part Five: Management & Leadership / The Learning Environment

  • Group Discussion:  experience, observations and challenges.
  • Understanding HRM and HRD / Best Practice HRD Models.
  • Management and Leadership
  • Interviewing & Selection [if relevant]
  • How Adults Learn / The Learning Pyramid / Education -v- Training / Facilitating Change / Training results and return on investment.
  • Competencies: Skills, Knowledge, Attitude & Behaviours.
  • Personality Types and Learning Styles.

Part Six:  Training & Development of People (A)

  • Creating a Positive Workplace  Environment / Organisation Culture.
  • The early days…  Onboarding / Induction.
  • Training Needs Analysis (TNA) and information sources.
  • Formal and Informal Training & Development
  • Individual and group Training Plans.
  • Devising SMART Training Objectives / Learner Outcomes & Outputs.
  • Balancing Time, Budget and Resources availability.
  • Supports essential & available / Barriers & Challenges to training success / agreement and buy-in from relevant parties (the pizza slice syndrome) .

Part Seven:  Training & Development of People (B)

  • Good Communication, Good Questions and Good Listening
  • Designing cost, time and results effective Training Programme Specification/s
  • Training Methods, Tools and Technologies. (Classroom, Mentoring, Online, ‘Apprentice’, Project based, personal study, Coaching, Facilitation, Academic options,  etc)
  • Participation, Interactivity, Exercises, Learner Experience and Enjoyment.
  • Evaluation of Training & Continual Improvement.

Part Eight: The Essentials of Labour / Employment Law

  • Terms & Conditions of Employment / Job Contracts
  • Payment and Leave.
  • Health, Safety and Wellbeing
  • Part-time, Agency and Young workers.
  • Bullying, Harassment and Sexual Harassment.
  • Discrimination and Equality.
  • Managing difficult people and situations.
  • Implementing Disciplinary procedures.
  • Seeking HR Assistance and professional advice
  • Maintaining records and Notes.
  • Useful sources of information.
  • WORKBOOK & Workshop Evaluation

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Applications Closing on 24/09/2019

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