People Management – QQI Level 6

Start date: 06 October 2020

Duration: 9:30am - 12:30pm - 6 Days - 6th, 7th, 13th, 14th, 20th & 21st Oct

Location: Online - Live Webinar

Certificate: QQI Level 6

Cost: €139 for Members & €149 for Non Members (Includes Certification)

Course code: N/A

Programme overview

The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance.

During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

• Use effective skills for leading, managing and motivating a team
• Use their improved communication and influencing techniques
• Manage different personalities and encourage mutual respect and cooperation
• Manage effective team meetings and carry out delegation duties assertively
• Resolve conflict and deal with difficult people and situations confidently and positively
• Understand how self-management can enhance their credibility
• Have a personal action plan to apply learning back on the job

Who Is This Course For?

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.


1 Your Role as a Manager

• Qualities of a good manager
• The difference between a manager and a leader
• Understand different management styles and their impact on your staff
• Learning to fit your role

2 Key Management Skills

• Your responsibility as a positive role model
• Building great working relationships
• Achieving tasks pro-actively
• Encouraging collaboration & feedback

3 Legislation, Equality and Diversity

• Becoming familiar with relevant workplace legislation, including equality legislation

4 Communication Skills

• The communication process
• Getting your message across clearly
• Communicating with confidence across all levels
• Representing your team well to upper management
• Engaging with stakeholders

5 Team Work

• Developing a productive team culture
• Recognise who works best together and what they work best at
• Identifying gaps in knowledge and skills
• Team building exercises
• Building and maintaining enthusiasm and morale within a team
• Addressing and resolving low morale

6 A Guide to Successful Human Resource Management

• Motivation and Employee Engagement
• Knowing the advantages of staff training & continuous development
• A guide in how to handle tricky situations without causing further conflict

7 Performance Management

• Identifying reasons for poor performance
• Addressing poor performance constructively
• Improving staff performance
• Setting recognisable performance goals

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Applications Closing on 05/10/2020

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