People Management – QQI Level 6

Start date: 11 February 2020

Duration: 3 Day 11th, 13th & 19th Feb (9:15am - 4:30pm)

Location: Crowne Plaza Hotel, Dundalk

Certificate: QQI Level 6 (additional €90 for certification)

Cost: €359 (€399 for Non Chamber & Non Network Members)

Course code: N/A

Programme overview

The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance.

During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities.

Learning Outcomes

Upon satisfactory completion of this workshop you will be able to:

• Use effective skills for leading, managing and motivating a team
• Use their improved communication and influencing techniques
• Manage different personalities and encourage mutual respect and cooperation
• Manage effective team meetings and carry out delegation duties assertively
• Resolve conflict and deal with difficult people and situations confidently and positively
• Understand how self-management can enhance their credibility
• Have a personal action plan to apply learning back on the job

Who Is This Course For?

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.

Modules

TOPIC 1: EFFECTIVE TEAM MANAGEMENT AND LEADERSHIP
• What is required of you? Your role and responsibilities.
• Understand the role and characteristics of a successful leader
• Recognising and reviewing your personal style of leadership
• Assessing the key leadership skills
• Self-assessment of your own leadership style

TOPIC 2: INTRODUCTION TO THE CYCLE OF PEOPLE MANAGEMENT
• Setting SMART goals
• The goal pyramid (PESTLE/Strategic Management)
• Understanding external factors and company values/strategy
• Planning and Development (individual)/KSA Audit (Team)
• Coaching and Training (OJT and external options)
• Motivational theory and practice

TOPIC 3: EFFECTIVE COMMUNICATION AND FEEDBACK
• Active Listening
• Effective Questioning
• Giving Advice and Encouragement
• Using the SAID model to deliver feedback based on agreed goals
• How to deal with objections

TOPIC 4: BUILDING EFFECTIVE TEAMS & IMPROVING TEAM DYNAMICS
• Understanding team roles (Belbin)
• Defining roles and responsibilities – creating a team charter
• Practical application of assigning work based on role
• Examining the key building blocks of high-performance teams
• Team culture – encouraging an open, multi-cultural, inclusive team culture
• Common team problems – dealing with difficult situations quickly

TOPIC 5: MANAGING UNDER PERFORMERS & CHALLENGING BEHAVIOUR

• What constitutes poor performance – lack of ability versus low motivation
• Enhancing ability
• Improving motivation
• Handling difficult people fairly and assertively
• Disciplinary and grievance procedures

TOPIC 6: MANAGING CONFLICT
• Understanding your own conflict style and recognising those different situations may require a different
approach
• Remaining constructive when dealing with passive or aggressive employees and peers.
• How to mediate conflict between two employees

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Book Place(s)

Applications Closing on 10/02/2020

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